Scotland's Coastal Heritage at Risk

App FAQs

1) I have a Blackberry/Windows device and I can’t find the ShoreUPDATE app.

The ShoreUPDATE app is currently only available on Android and iOS devices.

2) There’s no 3G on the coast where I live, can I still use the app?

Yes, the app has been designed to work offline. We recommend that you always download the sites you’re interested in before you go out. When you download site information, background maps and satellite images for the area around your site also download automatically. You can then complete the surveys at your site and submit your survey records when you get home using your wi-fi. See our How To… app videos for Apple and Android to see how to download sites and use the app offline.

3) Apple: the sites aren’t displaying on the map.

This is probably because you haven’t gone through the second stage of registration to become a site surveyor. The easiest way to do this is on the website. Click on the side bar where it says ‘submit records’ and type any number into the box (e.g. 1234). This takes you to a form to complete to go through the second stage of registration. Enter your details and press submit, then your username and password should work on the app.

4) Android: I’ve logged in and I get the following message: “an unknown error occurred while performing authentication”.

This is probably because you haven’t gone through the second stage of registration to become a site surveyor. The easiest way to do this is on the website. Click on the side bar where it says ‘submit records’ and type any number into the box (e.g. 1234). This takes you to a form to complete to go through the second stage of registration. Enter your details and press submit, then your username and password should work on the app.

5) How long should it take to download a site?

Typically downloading a site takes less than two minutes. A transient pop-up message will appear when the download is complete. Don’t quit the app or turn off your wi-fi until all of your sites have downloaded, otherwise you’ll get a ‘download interrupted’ message, and not all of the map tiles will have downloaded. If your downloads are taking significantly longer than 2 minutes, see below.

6) Downloading the map and satellite tiles is taking ages – why is it taking so long?

Typically downloading one site should take no more than two minutes. If it’s taking significantly longer than this, it’s probably because of a slow internet connection. If you want to stop a download which is taking too long, go to ‘Options’ on the main menu where you can select ‘stop tile downloads’. If you know you have a good internet connection, please contact us.

7) The app crashed while I was downloading map tiles and now the download seems to have frozen.

You can clear frozen downloads by going to ‘Options’ on the main menu, where there is an option to ‘stop tile downloads’.

8) How long should it take to upload a site?

Typically, uploading one site record with four photographs takes up to a couple of minutes. If you are sending several records with multiple photos, this will take more time. If you have a slow internet connection this could take significantly longer.

9) When I use the app on my tablet, the GPS function doesn’t work. Why not?

For iPads and iPad minis, you need to have wi-fi with cellular for the GPS to work offline.

There is no GPS function on an iPod touch.

There are a great many Android tablets. To be sure that the GPS function works off line, wi-fi and 3G connectivity is best. However, we have found that some wi-fi only devices seem to handle the offline GPS function well - so you'll need to experiment with yours.

If the GPS does not function off line on your device, you won’t be able to use the navigation feature on the map, and you won’t be able to use the ‘Update Location’ button to change a site’s grid reference.

If a site’s location does need to be updated, you can use a handheld GPS and type the grid reference into the description box, and the SCHARP team can use this to change the site location.

10) I want to clear space on my device, how do I delete data I no longer need?

Saved map tiles can be deleted by tapping ‘Options’ on the main menu and then tapping ‘Clear Tile Cache’ (Apple) or ‘Reset Tile Cache’ (Android).

11) I’m on a limited data plan, how do I make sure downloading sites and uploading surveys doesn’t use up my data allowance?

Android devices: Under ‘Options’ there is a tick box to specify that the app will only use wi-fi to upload information.

Apple devices: Under ‘Options’ there are sliding buttons to specify whether the app uses wi-fi or 3G, or both, to upload information.

12) I pressed the send button by mistake before the record was completed, what should I do?

You can complete another survey for the site and submit it, just send us an email at info@scharp.co.uk and let us know and we can combine your two records into one complete ShoreUPDATE survey.

13) I accidentally pressed the ‘Update Location’ button and changed the site grid reference, what should I do?

Don’t worry, you can complete the rest of your survey and submit the form as usual, just send us an email to info@scharp.co.uk and we can disregard the new location for the site.

14) What happens to my survey after I tap ‘send’?

As with all survey information that is submitted through the website, it comes to the SCHARP team, who check the information and then publish it onto the website, so that your survey displays on the site page. You can then see your survey next time you visit the website, on the site record page. Note that the app doesn’t show published surveys. 

If your question hasn't been answered or you want to provide us with feedback, please contact us.